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Shipping - What do I do if my package says it was delivered but I have not received it?

If you believe that your package has gone missing or has not been delivered when the tracking number states that it has, you can take the following steps:

  1. Wait another day. The GPS system in the delivery trucks may accidentally mark an item as delivered even if it has not been. Wait one more business day and there is a very good chance that it will still arrive.
  2. Check around. If the package is not sitting on your doorstep, it could have been set in a different place like a back door or the side of your house. It could have been accidentally dropped off at your neighbors as well.
  3. Contact either us or the shipping company. If all else fails, we may be able to track your package’s location and be able to recover it for you.